Refund policy
Returns & Exchanges Policy
We want you to love your purchase! If you are not completely satisfied, please review our policy below.
Refunds
- We do not offer refunds unless the item is faulty.
- If you receive a faulty item, please contact us at [email address] within X days of receiving your order with photos and details.
Exchanges
- We are happy to offer an exchange for items returned within 14 days of purchase.
- Items must be in original condition – unworn, unwashed, with tags attached and in original packaging (if applicable).
- Customers are responsible for return shipping costs.
How to Request an Exchange
- Email us at hello@byrdyboutique.com.au with your order number and item details.
- Once approved, return the item to the provided address.
- Upon receiving and inspecting the item, we will process your exchange.
We reserve the right to refuse returns that do not meet the above conditions.
For any questions, feel free to reach out to us!